FAQs

What is the Returns Policy?

Just Gorgeous Gifts hope you love your new purchase. If you are unhappy, we will happily exchange or refund your purchase. All returns or exchanges must be posted to the below address with a copy of our downloadable Returns & Exchange Form.

Just Gorgeous Gifts
PO Box 572
Rose Bay 2029
NSW Australia

Please note that return postage will be at your own expense unless the item received is deemed faulty or damaged. In this instance, Just Gorgeous Gifts will incur postage costs. We will require a photographic evidence of the defect/fault to be emailed to christine@justgorgeousgifts.com.au

  • Items must be returned 60 days from the date of purchase
  • The item must be in the original packaging, unused and in new condition without any markings or damage
  • The invoice must be provided as proof of purchase.
  • In the event of change of mind, you are required to send back the original item at your own expense.

PLEASE NOTE:

    1. SALE items are NOT REFUNDABLE.
    2. Items in the ECOYA RANGE CANNOT BE RETURNED OR REFUNDED unless deemed damaged or faulty, in this instance please contact us immediately at christine@justgorgeousgifts.com.au

    Does Just Gorgeous Gifts have a newsletter? How do I sign up?

    Yes we do. We regularly let customers know about new arrivals, sales, specials and other promotions. Simply go to "subscribe" in the footer of our website and enter your email address and leave the rest to us!

    What happens if my parcel does not arrive after a few days?

    We ship from 1 to 3 days from the time you place your order and you will generally receive your goods within a week of placing the order. If you are concerned that your order is taking too long please contact us via email and we will follow it up for you within 24 hours.

    Can I have my order sent Express Post?

    Unfortunately we do not offer express postage. All orders will be sent standard post and will arrive between 3-5 working days. If your order is urgent, before you place your order please contact us on 0448 050 954 and we may be able to arrange expedited shipping for you.

    If you have any questions about our products, please call us on 02 8005 0347 and our helpful customer consultants will assist you.